With the rise of the millennial ecommerce shopper, consumer interest in same day and home delivery is already high—and quickly rising. In a recent report on same day delivery, BI Intelligence researchers found that “Four in 10 US shoppers said they would use same day delivery if they didn't have time to go to the store, and one in four shoppers said they would considering abandoning an online shopping cart if same day delivery was not an option.”
This shift in buyer behavior is unlikely to reverse on its current trend. And as the traditional supply chain, logistics and delivery industries evolve to meet these demands, the changing landscape presents new, unique challenges.
Now, same day and home / last mile delivery operations must find new, innovative solutions to help keep customers happy and inventory organized, safe and (most importantly) on time. Oh, and then there is the issue of insuring the business and its employees against costly risks and associated liabilities.