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Brightstone Blog

Cargo Risks - Part 2 of 2

Posted by Brightstone Insurance Services on 6/12/17 10:53 AM

Editor's note:  This post has been updated to include up-to-date information and resources.

From electronics and jewelry to mission-critical parts and pharmaceuticals, high-risk deliveries are commonplace in today's marketplace.  Couriers are transporting more types of high-risk cargo and according to numerous industry studies professional cargo thieves are becoming more brazen and sophisticated each year.

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Topics: Courier / Delivery Insurance, Risk Management

Cargo Insurance, What Are The Risks?  Part I of 2

Posted by Brightstone Insurance Services on 6/5/17 1:11 PM

 

Editor's note: This post has been updated to include up-to-date information and resources.

It's the phone call no courier owners want to hear, but it happens more than you might think.  As a business owner in the same day delivery world, courier cargo risks and insurance must be top-of- mind.  Depending upon your business practices and cargo insurance, the degree of risk you carry can vary greatly.  

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Topics: Business Insurance, Risk Management

Don’t Become a Statistic: Common Courier Claims to Avoid

Posted by Brightstone Insurance Services on 3/22/17 11:28 AM

Editor's note: This post has been updated to include up-to-date information and resources.

There are lessons to be learned from real-life courier losses and associated insurance claims. Below, we offer three examples of common claims and outcomes to help courier owners like you avoid these potential “potholes” and develop better risk management strategies.

The following are portrayals of actual scenarios and claims, although courier identities have been concealed. Learn from these all-too-common mistakes.

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Topics: Courier / Delivery Insurance, Risk Management

3 Ways Ecommerce Is Affecting the Same Day and Home Delivery Industry

Posted by Brightstone Insurance Services on 3/8/17 2:01 PM

With the rise of the millennial ecommerce shopper, consumer interest in same day and home delivery is already high—and quickly rising. In a recent report on same day delivery, BI Intelligence researchers found that “Four in 10 US shoppers said they would use same day delivery if they didn't have time to go to the store, and one in four shoppers said they would considering abandoning an online shopping cart if same day delivery was not an option.”

This shift in buyer behavior is unlikely to reverse on its current trend. And as the traditional supply chain, logistics and delivery industries evolve to meet these demands, the changing landscape presents new, unique challenges.

Now, same day and home / last mile delivery operations must find new, innovative solutions to help keep customers happy and inventory organized, safe and (most importantly) on time. Oh, and then there is the issue of insuring the business and its employees against costly risks and associated liabilities.

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Topics: Courier / Delivery Insurance, Insurance News & Trends

Trends in Insurance for Customized Logistics and Delivery Companies

Posted by Brightstone Insurance Services on 3/1/17 2:10 PM

This article was written by Andrea Obston, CLDA Director of Public Relations. It originally appeared in Courier Magazine

As our industry changes and adapts, the risks change and the need for carriers to insure against them must keep up.

Andrea Obston, PR Director of the Customized Logistics and Delivery Association (CLDA), recently interviewed Lisa Paul, CPCU of Paul Hanson Partners and Peter Schlactus, CIC, AAI of Brightstone Insurance Services, LLC. Both organizations provide protection for CLDA members along with four other affiliate providers. 

Here’s what they had to say about the risk and protection trends that impact our industry.

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Topics: Insurance News & Trends, Business Insurance

How to Identify and Reduce Workers Compensation Fraud

Posted by Brightstone Insurance Services on 2/10/17 11:45 AM



Insurance fraud and false workers’ compensation claims, from both a company and employee claims perspective, are a growing problem. The National Insurance Crime Bureau (NICB) estimates that workers' compensation fraud totals $30 billion annually in the United States. These costs not only affect individual businesses and owners, but the market at large—driving up insurance premiums and costing companies billions in unnecessary loss.

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Topics: Risk Management, Workers Compensation

The State of Home Delivery in 2017. Are You Prepared for Change?

Posted by Brightstone Insurance Services on 1/25/17 9:49 AM

Top Trends and Insurance Implications for Home Delivery in a Changing Marketplace 

This March, Atlanta will welcome the largest collection of home delivery, last mile and white glove retailers and solution providers at the fifth annual Home Delivery World 2017 trade show.  This event offers a unique opportunity for the industry to discuss, learn and share information that impacts daily operations, pricing, and product and service offerings.

As demand for home delivery services increases exponentially, retailers and the industry at large are working to accommodate a rising service sector.  As a result, new technology and innovative solutions (apps, business models, insurance, etc.) are required to meet these demands and support companies operating in this segment.

Below Brightstone Insurance Services directors Bryan Paulozzi and Brian Jungeberg weigh in on the state of the industry, including top trends, challenges and insurance implications to consider in 2017.

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Topics: Courier / Delivery Insurance

How Cyber Threats Could Impact Your Courier Business in 2017

Posted by Brightstone Insurance Services on 1/11/17 4:00 PM

Editors note: This post has been updated to include up-to-date information and resources. 

If you're a courier (or really any business) owner, this is an important question to ask, and even more important that you find the answer...

How and where will the next wave of cyber attacks take place? And, how can I protect myself and my business against cyber warfare?  

Cyber security is a real issue for small and large businesses alike. If you're unsure of cyber security protocols and best practices, or how to protect your company and client data from attacks, it should be a top priority for you in 2017. Below we outline some basic cyber attack facts and key vulnerabilities your company should actively seek to safeguard.

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Topics: Courier / Delivery Insurance, Risk Management

Insurance Needs in a Growing Market of Same-Day Delivery Independent Contractors

Posted by Brightstone Insurance Services on 1/5/17 1:25 PM


Editor's note: This post has been updated to include up-to-date information and resources. 

Since the advent of the Internet, today’s generation of buyers desires immediate gratification when it comes to their purchases. Companies like Amazon, EBay, Zappos and Wal-Mart are utilizing a growing independent contractor services market.

As more companies offer this service, there is a growing trend of independent contractors (IC) branching out on their own for a chance to capitalize on this market and secure financial independence. However, with every good business opportunity comes risk.

Below, we provide some basic information related to insurance, the independent contractor and the companies who may utilize them.

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Topics: Courier / Delivery Insurance, Risk Management

Should Your Courier Vehicles Display Company Signage?

Posted by Brightstone Insurance Services on 12/27/16 10:20 AM

Editor’s note:  This post has been updated to include up-to-date information and resources.

Transforming delivery vehicles into rolling billboards has become as much a part of the courier world as the goods and services they deliver — but at what cost? 

Aside from some added exposure and branding, putting your company name and phone number on delivery vehicles can also subject your organization to additional liability risk. Same day transportation/courier companies should carefully weigh the benefits versus potential pitfalls, and here’s why.

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Topics: Courier / Delivery Insurance, Risk Management